Frequently Asked QUestions

The FAQ’s are listed below.

 

Just click on any question to expand the answer.

Frequently Asked Questions

A Virtual Office is a low cost set of services that facilitate remote working while maintaining a prestigious business address to present to your customers and clients. Services include a business postal address, Mail Management, with access to meeting rooms and day desks. To learn more about the benefits click here
20 Harcourt is possibly the most prestigious address in Dublin for businesses. The building is a protected structure (listed building) and is part of the unique and distinguished Georgian collection of buildings in Dublin 2. Some of the neighbouring national and international occupiers consist of The IDA, Arthur Cox Solicitors, Aviva, L’Oréal, Deloitte, Eversheds and AerCap Holdings.
 
The address also benefits from direct access to the best amenities and facilities that the City has to offer including The Iveagh Gardens, The National Concert Hall, St. Stephens Green, Grafton Street along with a broad mix of eateries such as Shanahan’s on the Green, The Cliff Townhouse with many more. You’ll also find 4.5 Star and 5 Star hotels within a 5 – 10 minutes’ walk to include the Conrad Hotel, The Shelbourne Hotel and The Merrion.

Yes to include CRO and Revenue. In addition, your membership includes the ability to reserve day desks, meeting rooms and day offices at the physical address so you are also entitled to perform activities at the address which emphasizes that your business has an actual physical connection with the location.

The service is also popular as an address for administrative product labeling (provided physical product returns are directed elsewhere).

You can receive all your mail to the address for example documents, letters, certificates, bank statements, brochures and small parcels. Parcels must be letterbox friendly (maximum 324mm long X 224mm wide X 65mm high).

As a Virtual Office Member you’ll be able to book the beautiful Harcourt Street Meeting Rooms (€30/hour for large meeting rooms), Private Focus Rooms (€15/hour) and also work for the day in the Harcourt Street Coworking Space and Members Lounge (€20/day). Once you sign up, you’ll be able to reserve these services online.

The 3 Month Plan costs €39 + vat /month (or €47.97 /month incl. vat). Invoices are paid monthly and each month we will use the payment method that you used on sign up. The Annual Plan is discounted to €29 /month in return for an initial payment of €348 + vat (or €428.04 incl. vat).

You can change/update your payment method at any time in the Online Mailbox Platform.

We’ll need a photo IDs & a proof of address before we can activate your account.

No. Your address will be “Your Business Name” 20 Harcourt Street, Dublin 2, D02 H364.

Yes. If you’re in the course of setting up the business then you can go ahead and sign up now and send us the business details once they available.

Yes. In addition to receiving mail under the business name, a representative of the business can also receive post in his/her personal name under the same mailbox account (sometimes referred to as a “Director Address” which is useful for privacy purposes).

As each item of post arrives we send you a notification with a photo of the envelope. Using the App or the online platform via your browser, you choose an action for each item that you receive. The options are open and scan, forwarding, store, shred or collect. You can also set a default action for all your post (eg automatically open and scan or automatically forward), and change this at any time.

Depending on How You Would like your mail managed, there may be some minimal costs listed below. These costs are very small and are in place simply to allow for the time in processing your requests:-

  • Incoming Mail: 10 pieces of post per month are included in your plan. Most of our customers never exceed this limit. Additional items are €1.50 /item.
  • Collection: No charge
  • Shredding/Recycling: No charge
  • Open & Scan: Scanning costs €0.50c per page.
  • Forwarding: Postal forwarding costs €3 per item plus postage. We’ll consolidate your items whenever possible.
  • Storage: 30 days free storage are included in your plan. After that a tiny storage fee of €0.05c per item per day applies. To avoid storage costs opt for forwarding, collection or shredding.

Yes. Our centre managers receive the post each morning and assign each item to our members that day. Each item receives a unique shared ID number so it’s entire life cycle is logged and all actions are tracked using the Online Mailbox software.

The online platform & App also allows you to view the history of all your postal items.

Yes. We offer Dublin (01) phone numbers from €35/month and professional call answering from €55/month. Call handling is offered only in conjunction with the Virtual Mail Box Address subscription. Once you have signed up for Virtual Mailbox Membership, there will be a short on-boarding process during which we will ask for your preferred call answering service in order to get you set up. The on-boarding will include us finding out how you would like your calls to be answered and treated. See the call handling FAQ’s by clicking here

We have an in-house Virtual Office Team who are available full time 9am to 5.30pm weekdays and can answer your question by phone, live chat or email.

The initial contract is for 3 months. If you want to continue after that initial period then you can end your plan at any time with just 3 months notice.

Yes. You can change your plan at any time and without penalty to become a resident coworking or private office space member at 20 Harcourt Street.

All Virtual Office (VO) providers in Ireland must apply and obtain a licence to provide virtual office services from the The Department of Justice. The Department also monitors compliance by VO providers and carries out periodic audits to ensure that all relevant laws are complied with. We are fully Licensed to provide the service.