Frequently Asked QUestions
FAQ’s are listed below.
Just click on any question to expand the answer.
Frequently Asked Questions
Yes, to include Companies Registration Office (CRO) and Revenue applications.
In addition, Virtual Office membership includes the ability to reserve day desks, meeting rooms and day offices at the physical address so you are entitled to perform activities at the address. This emphasizes that your business has an actual physical connection with the location.
You can receive all your mail to the address for example documents, letters, certificates, bank statements, brochures and small parcels.
Parcels should be letterbox friendly (up to 324mm long X 224mm wide X 65mm high & 1kg).
As a Virtual Office Member you’ll be able to the Harcourt Street Meeting Rooms (€25 /hour for large meeting room, €30/hour for VIP meeting room, Private Focus Rooms (€15/hour) and also work for the day in the Harcourt Street Coworking Space and Members Lounge (€35/day).
Once you sign up, you’ll be able to view real time availability and make reservations online
(Note that vat will apply to all prices and spaces are available weekdays).
We Offer two Virtual Office Plans:
Pro Plan: Monthly €39 / Yearly €348
Pro + Plan: Monthly €76 / Yearly €648
There is no deposit or set up fee.
If you choose a monthly plan you pay just a one month fee on sign up and monthly thereafter.
Yearly Plans are discounted by 25% and are paid in advance on sign up.
When you sign up online you’ll be asked for a debit or credit card which we will use for your initial and any future payments.
If you prefer to pay by direct debit then simply contact us and we’ll set that up.
(Note that vat will apply to all prices)
Before we can activate your account we’ll need a soft copy photo ID & a proof of address (for KYC purposes) along with the completion of a short online on-boarding questionnaire.
To be eligible for the service at least one officer or director of the business must be either EU, UK or US resident.
No suite number or mailbox number is required.
Your address will read as follows: “Your Business Name” 20 Harcourt Street, Dublin 2, D02 H364, Ireland
Yes you can. We understand that you will need an address when setting up your business and starting the registration process.
If you’re in the course of setting up the business then you can go ahead and sign up now and send us the business details once they available.
Yes, in addition to your formal registered business name you can also use a registered trading under the same virtual office plan at no additional cost.
Up to two company directors can also receive mail in their personal names (provided that the mail is connected to the activities of the business). This is sometimes referred to as a “Directors Address”.
As each item of post arrives we send you a notification with a photo of the envelope.
Using the App or the online platform via your browser, you then choose an action for each item that you receive. The options are open and scan, forwarding, store, shred or collect.
You can also set a default action for all your post (eg automatically open and scan or automatically forward), and change this at any time.
Depending on how you would like your mail managed, there may be some minimal costs listed below. These costs are very small and are in place simply to allow for the time in processing your requests:-
- Incoming Mail: 10 pieces of post per month are included in your plan. Most of our customers never exceed this limit. Additional items are €1.50 /item.
- Collection: No charge
- Shredding/Recycling: No charge
- Open & Scan: Scanning costs €0.50c per page.
- Forwarding: Postal forwarding costs €3 per item plus postage. We’ll consolidate your items whenever possible.
- Optional Tracking: €16 per item + An Post tracking charge.
- Storage: 30 days free storage are included in your plan. After that a tiny storage fee of €0.05c per item per day applies. Storage fees are easy to avoid by opting for forwarding, collection or shredding. If you choose shred, your scanned item will continue to live in the cloud for future viewing or downloading.
Yes. Each item is automatically allocated a unique ID number so its entire life cycle is logged and all actions are tracked using the online mail platform.
The online platform & App also allows you to view the history of all your postal items.
If you ask us to forward your post you’ll have the option to add delivery tracking too.
We offer two telephone call handing options.
OPTION 1: CALL DIVERT
Dublin landline (01 landline number) with call divert to a number of your choice.
A Dublin landline number is included in the Pro Plus Plan which costs €54 / month (based on a yearly plan)
OPTION 2: LIVE CALL ANSWERING
Live call answering in your company name is available as an add-on to the Pro Plan
The add-on cost starts at €55 /month.
You choose the geographic location of the landline phone number (eg Dublin, London, etc).
Your calls are answered by a professional receptionist who will take a message or announce the call and patch it through to you, as you prefer.
You choose exactly how and in what name your calls are answered.
To set up live call answering, first sign up for the Pro Plan and you’ll then have the opportunity to add live call answering on to your Plan during the onboarding process.
For more about call handling see our Call Handling FAQ’s
(Prices are exclusive of Vat)
We have an in-house Virtual Office Team who are available full time 9am to 5.30pm weekdays and can answer any of your questions.
Monthly Plans are paid monthly and have an initial term of just 3 months. If you want to continue after that initial period then you can end your plan at any time with just 3 months notice.
Yearly Plans offer a 25% discount and are paid upfront for 12 month period and we’ll contact you towards the end of your plan to find out if you’d like to renew.
Yes. You can change your plan at any time and without penalty to become a resident coworking or private office space member.
All Virtual Office Providers in Ireland must apply to become a “Trust Company Service Provider” (TSCP) in order to legally provide virtual office services in Ireland. Office Suites is an authorised Trust Company Service Provider.
Using an unauthorised virtual office provider is very risky as they can be shut down instantly leaving you without access to your post and the hassle of changing your address. Unauthorised providers are breaking the law and risk prosecution. They are also less likely to ensure that their customers are who they say they are which can bring reputational damage to the address. Always check before signing up.
Read more about TSCP’s by clicking here