Privacy & Terms of Use

PRIVACY POLICY

This Privacy Policy explains what happens to the personal information that you provide to us when using this website and any of the services we provide which include Private Offices, Coworking Space, Meeting Rooms and Virtual Offices.
The Policy sets out what information we collect, how we obtain it, the reason for requesting it, how it is stored and protected and who has access to it. The overriding principle is that the information you supply to us will be held and used by us solely for the purposes set out in this policy and will not be retained for any other purpose

The Information We Collect

When you contact us we collect and store the information that you choose to provide us with which includes your name, email address, phone number and your requirements. We may also collect information relating to your use of our website site to include the pages you view and the time spent on the site, searches carried out within the site, whether you are a repeat of new visitor and which browser you may have used to visit the site.

If you seek to become a member with us then we may collect additional information in order to confirm your identity to include your home address and some details about your business. Depending on which service you request from us we may seek additional information in accordance with legislation on Anti-Money Laundering and Terrorist Financing and further details about our legal requirements to obtain this information can be found here

We also have CCTV and access control in the entrance, exit points and common areas of our locations which records traffic, space occupancy and door access events.

We also operate a members portal where you can voluntarily opt-in to share your business and personal information with other members and be contacted directly by them.

How we obtain the Information

We obtain the information from various forms which depend on how you prefer to correspond with us. They include the contact form on our website, telephone contact, email contact, live chat contact, contact made via social media channels and business networking events.

We also use what are known as cookies to obtain information relating to your viewing of the website and our Cookies Policy can be accessed by clicking on the + toggle below

Cookie Policy

How we use cookies A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.

The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Links to other website

The table below lists the cookies we collect and what information they store.
COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store. CUSTOMER_INFO An encrypted version of the customer group you belong to. CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not. FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache. PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected. USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies. VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

The reason for the Information

We collect the information so it can be used in the following ways:

To provide the best possible service
To improve our services
To ensure that we can recommend and tailor the more appropriate service for you.
To contact you in relation to promotions which we believe could be on interest to you (subject to the GDPR)
To deliver the service to you in the most efficient way possible
To allow you the option to publish your business information on our members portal and to connect with other members
To facilitate getting in touch with you in relation to the administration of your membership as well as topics that we believe may be of interest to your business
To Ensure that our buildings are monitored and secured
To allow us to administer and operate the services
To facilitate interaction and business referrals between members

Retention of your Information

Once our business relationship has ceased then you may seek that any and all information that we retain about you is deleted. Otherwise we will retain that information which is necessary to maintain a business relationship with you.

Subject to the foregoing we may continue to retain such information that is necessary to enforce any contractual agreement between us, prevent fraud or to comply with any court order, legislative or regulatory requirement including Anti-Money Laundering legislation and to Resolve Disputes.

How Information is stored and protected

All information that we store is retained in a robust and secure environment. We also use third party applications and services to deliver our services and prior to doing so we ensure that such third parties also operate within a robust and secure data protection environment.

Who has access to the Information

In the event of a sale, merger, transfer of all or substantially all of the assets of our business then we may provide your information to that third party provided that the third party has in place a like privacy policy.

Should you opt in to voluntarily opt-in to share your some of you information on the members portal then other Office Suites Club members will be able to see the information that you choose to display and will also be able to contact you. The level of information you choose can be restricted by you within the portal and can for example include your contact details, business details and social media profiles.

We use third party service providers to assist us in delivering the services and we provide them (only to the extent necessary to deliver the service) with some of the information that you provide to us. Prior to engaging any such providers we ensure that they have a robust privacy policy in place and that such policies are not inconsistent with our own and are GDPR compliant. Where such providers operate in locations where the GDPR does not apply, we ensure that they have a robust privacy policy in place and that such policies are not inconsistent with our own.

If the law so requires or if it is necessary in order to protect our business, our rights, our properties, our staff and our members then the information may be disclosed but only in proportion to the need to the extent reasonably necessary.

How you can update your information or raise queries about the information we hold.

You may request details of personal information which we hold about you under the Data Protection Acts. A small fee will be payable. If you would like a copy of the information held on you please write to us at Suite 10 Anglesea House Carysfort Avenue Blackrock Co. Dublin A94 X209. If you believe that any information we are holding on you is incorrect or incomplete, please write to or contact us as soon as possible through our website. We will promptly correct any information found to be incorrect.

Links to third party websites

Our website and members portal may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

How we update visitors when this privacy policy gets updated

Any changes to this Privacy Policy will be made available on our website and will take effect on publication.

Updated September 2018