We’ve been providing Virtual Offices since 2009.
The FAQ’s that we’ve received over the years are listed below. Just click on each question to expand the answer.
You can also check out this short video which shows how you can choose to get all your mail online and from any device. You can also manage things using just email if preferred, and of course you can always come in to collect you mail too if that’s your preference.
A Virtual Office is a low cost set of services that facilitate remote working while maintaining a prestigious business address to present to your customers and clients. Services include a business postal address, Mail Management, with access to meeting rooms and day desks. For more about the pros and cons, click here
Yes. In addition, your membership includes the ability to reserve day desks, meeting rooms and day offices at the physical address so you are also entitled to perform activities at the address which emphasises that your business has an actual physical connection with the location.
We’ll contact you right away with a link to a short online questionnaire where we’ll ask you to upload your ID & proof of address. Once we check that everything is okay, the on-boarding team will contact you to confirm activation your mail box and you can then start using the address. The whole process usually takes just a few hours.
As a Virtual Office Member you’ll be able to book the beautiful Harcourt Street Meeting Rooms (€30/hour for large meeting rooms), Private Focus Rooms (€15/hour) and also work for the day in the Harcourt Street Coworking Space and Members Lounge (€20/day). Once you sign up, you’ll be able to reserve these services online.
The 3 Month Plan costs €39 + vat /month (or €47.19 /month incl. vat). Invoices are paid monthly and each month we will use the payment method that you used on sign up. The Annual Plan is discounted to €29 /month in return for an initial payment of €348 + vat (or €421.08 incl. vat).
You can change/update your payment method at any time in the Online Mailbox Platform.
If you prefer you can manage everything by email. For the tech minded, you can also manage everything from the Online Mailbox Platform designed for both Desktop and Mobile app. The Platform gives you an Inbox and a box for Pending and Completed Items. Each new mail item has a drop down menu where you choose an Action Request for that item. You’ll be notified by email & via the app whenever you receive a new mail item. You can then login to your dashboard, click on your inbox to view the item and make an Action Request. You can also automate your preferred Action within the settings menu of the platform.
We’ll need a photo ID and a proof of address before we can activate your account.
No. Your address will be “Your Business Name” 20 Harcourt Street, Dublin 2, D02 H364.
Yes. If you’re in the course of setting up the business then you can go ahead and sign up now and send us the business details once they available.
Usually same day
Yes. In addition to receiving mail under the business name, a representative of the business can also receive post in his/her personal name under the same mailbox account.
As each item of post arrives we send you a notification with a photo of the envelope. Using the App or the online platform via your browser, you choose an action for each item that you receive. The options are open and scan, forwarding, store, shred or collect. You can also set a default action for all your post (eg automatically open and scan or automatically forward), and change this at any time.
Depending on How You Would like your mail managed, there may be some minimal costs listed below. These costs are very small and are in place simply to allow for the time in processing your requests:-
Yes. Our centre managers receive the post each morning and assign each item to our members that day. Each item receives a unique shared ID number so it’s entire life cycle is logged and all actions are tracked using the Online Mailbox software.
The online platform & App also allows you to view the history of all your postal items.
Yes. We offer Dublin (01) phone numbers from €35/month and professional call answering from €55/month. Call handling is offered only in conjunction with the Virtual Mail Box Address subscription. Once you have signed up for Virtual Mailbox Membership, there will be a short on-boarding process during which we will ask for your preferred call answering service in order to get you set up. The on-boarding will include us finding out how you would like your calls to be answered and treated. See the call handling FAQ’s by clicking here
We have an in-house Virtual Office Team who are available full time 9am to 5.30pm weekdays and can answer your question by phone, live chat or email.
The initial contract is for 3 months. If you want to continue after that initial period then you can end your plan at any time with just 3 months notice.
Yes. You can change your plan at any time and without penalty to become a resident coworking or private office space member at 20 Harcourt Street.
All Virtual Office (VO) providers in Ireland must apply and obtain a licence to provide virtual office services from the The Department of Justice. The Department also monitors compliance by VO providers and carries out periodic audits to ensure that all relevant laws are complied with. We are fully Licensed to provide the service.
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