The FAQ’s that we’ve received over the years are listed below. Just click on each question to expand the answer.
You can also check out this short video which shows how you can choose to get all your mail online and from any device. You can still operate over just email if preferred.
A Virtual Office is a low cost set of services that facilitate remote working while maintaining a prestigious business address to present to your customers and clients. Services include a business postal address, Mail Management, with access to meeting rooms and day desks. For more about the pros and cons, click here
We’ll contact you right away with a link to a short online questionnaire where we’ll ask you to upload your ID’s. Once we check that everything is okay, the on-boarding team will contact you to confirm activation your mail box and you can then start using the address. The whole process usually takes just a few hours.
As a Virtual Office Member you’ll be able to book the beautiful Harcourt Street Meeting Rooms (€30/hour for large meeting rooms), Private Focus Rooms (€15/hour) and also work for the day in the Harcourt Street Coworking Space and Members Lounge (€20/day). Once you sign up, you’ll be able to reserve these services online.
The 3 Month Plan costs €39 + vat /month (or €47.19 /month incl. vat). Invoices are paid monthly and each month we will use the payment method that you used on sign up. The Annual Plan is discounted to €29 /month in return for an initial payment of €348 + vat (or €421.08 incl. vat).
You can change/update your payment method at any time in the Online Mailbox Platform.
If you’re not “techie “then you can manage everything with email. However, for the tech minded, you can also manage everything from the Online Mailbox Platform designed for both Desktop and Mobile app. You have an Inbox and a box for Pending and Completed Items. Each item has a drop down menu where you choose an Action Request. You’ll be notified by email & via the app whenever you receive a new mail item. You can then login to your dashboard, click on your inbox to view the item and make an Action Request.
Yes. In addition to receiving mail under the business name, a representative of the business can also receive post in his/her personal name under the same mailbox account.
As each item of post arrives we send you a notification with a photo of the envelope. Using the App or the online platform via your browser, you choose an action for each item that you receive. The options are open and scan, forwarding, store, shred or collect. You can also set a default action for all your post (eg automatically open and scan or automatically forward), and change this at any time.
Depending on How You Would like your mail managed, there may be some minimal costs listed below. These costs are very small and are in place simply to allow for the time in processing your requests:-
Incoming Mail: 10 pieces of post per month are included in your plan. Most of our customers never exceed this limit. Additional items are €1.50 /item.
Collection: No charge
Shredding/Recycling: No charge
Open & Scan: Scanning costs €0.50c per page.
Forwarding: Postal forwarding costs €3 per item plus postage. We’ll consolidate your items whenever possible.
Storage: 30 days free storage are included in your plan. After that a tiny storage fee of €0.05c per item per day applies. To avoid storage costs opt for forwarding, collection or shredding.
Yes. Our centre managers receive the post each morning and assign each item to our members that day. Each item receives a unique shared ID number so it’s entire life cycle is logged and all actions are tracked using the Online Mailbox software.
The online platform & App also allows you to view the history of all your postal items.
Yes. We offer Dublin (01) phone numbers from €35/month and professional call answering from €55/month. Call handling is offered only in conjunction with the Virtual Mail Box Address subscription. Once you have signed up for Virtual Mailbox Membership, there will be a short on-boarding process during which we will ask for your preferred call answering service in order to get you set up. The on-boarding will include us finding out how you would like your calls to be answered and treated. See the call handling FAQ’s by clicking here
The initial contract is for 3 months. If you want to continue after that initial period then you can end your plan with just 1 month notice at any time.
All Virtual Office (VO) providers in Ireland must apply and obtain a licence to provide virtual office services from the The Department of Justice. The Department also monitors compliance by VO providers and carries out periodic audits to ensure that all relevant laws are complied with. We are fully Licensed to provide the service.
Incoming Mail: 10 pieces of post per month are included in your plan. Most of our customers never exceed this limit. Additional items are €1.50 /item.
You’ll receive an instant app & email notification when your post arrives. Choose or automate your preferred action (scan/ forward/ collect).
Open & Scan: Scanning costs €0.50c per page.
We will open and scan your post and send it to you. View it on the app or on the online mailbox platform from your computer.
Forwarding: Postal forwarding costs €3 per item plus postage. We’ll consolidate your items whenever possible.
At your request we will forward a piece of post to you at your chosen address.
Physical Storage: 30 days free storage are included in your plan. After that a tiny storage fee of €0.05c per item per day applies. To avoid storage costs opt for forwarding, collection or shredding.
We’ll store your item until you request collection, forwarding or shredding.
Contract: Three month contract which you can continue as you choose.
